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Solutions Provider Q & A

Q: How do you demonstrate leadership in the IT vendor marketplace?

A: Dynamix Group is an acknowledged leader in the IT industry. They have received the prestigious IBM Business Partner Leadership Award on two recent occasions. This award recognized Dynamix for achievements in areas of customer satisfaction, business growth, and sales and technical certifications. This is IBM's highest award for a Business Partner. Also, Dynamix has been recognized with the IBM Global Services Leadership Award for the past three consecutive years. This achievement recognizes top IBM Solution Providers in areas of annual maintenance and services revenue and year-to-year growth.


Q: Am I satisfied with the responsiveness and quality of support I receive from my current IT solution provider(s)?

A: The Dynamix Group provides responsive, highly skilled, on-site sales and technical support. Our sales representative and systems engineering teams are located in over 15 locations covering nine southeastern states. We commit ourselves to spending the "right" amount of time up front as we develop customer solutions, and thus prevent surprises later. When problems do arise, we can quickly respond by deploying the "right" technical skills to the problem.


Q: Are you capable of delivering technology solutions across a broad spectrum of business needs?

A: An IT solution provider should have a wide range of skills and experience that bring value to your business. These capabilities cover hardware, software, technical support, maintenance and consultative services. Dynamix Group offers these to you. As a result, you can rely on a single, highly qualified vendor to design a complete technology solution for your business.


Q: How do you increase the capacity of your IT infrastructure while managing corresponding budget constraints?

A: Your IT solution provider must be able to assist you in identifying savings toward annual IT budget objectives and offer financial alternatives. Dynamix Group sales representatives have the experience and business knowledge to help you develop IT solutions while recommending ways to reduce or stay within budget. Our sales representatives can also recommend ways to offload critical IT projects to save time and cost, and help manage critical applications through an appropriate Dynamix solution partner.


Q: Can you help me address problems with storage resource utilization, storage administration and continuous availability?

A: Data and storage requirements are growing at explosive rates. Now that new storage systems technologies and price/performance solutions are available to address these requirements, many customers must deal with a new set of business issues related to storage systems management - these include resource utilization, growth and administration, high availability, scalability, performance, manageability, and disaster recovery. Dynamix Group can deliver cost effective solutions that help you manage the impact of these issues, while improving the performance and availability of your critical applications.


Q: Can you help me eliminate the confusion with multiple maintenance service contracts and invoices, and still cut my overall maintenance costs?

A: The Dynamix team of dedicated maintenance professionals understands this business and can insulate you from the confusion and frustration in dealing with hardware vendors. In addition to offering you the lowest prices available on extended maintenance offerings, we can issue you one consolidated bill to cover all your maintenance costs. By eliminating the mounds of paperwork and the workload required to reconcile multiple invoices, Dynamix Group will save you time and money. For more information on how to "Simplify ... and Save Money Too" on IBM Maintenance, please click here. (You will need Adobe® Acrobat® Reader™ to view this file.


Q: Can you help complete some critical IT projects that have been postponed due to the lack of time, manpower or skills?

A: Vendor skills and experience are paramount in making this decision. Dynamix Group can provide a broad and deep range of project management and IT technical skills to manage your most routine and complex projects. Our technical professionals have "been customers", so they understand the importance of setting expectations and exceeding them in every situation possible.

 

 
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